These Terms of Service will be effective for all users of Tik FX services in Singapore from 18 September 2024.

1. INTRODUCTION

   1. We, Tranglo Sdn. Bhd. (Company Registration No. 201618103C), hold a Major Payment Institution license (Licence No:PS20200410) issued by Monetary Authority of Singapore and we are authorised to provide cross-border payment services under Tik FX services.

   2. These Terms of Service (including any document referred in it) together with Tranglo Privacy Policy shall be the legal agreement between you and Tranglo to govern your use of Tik FX services. All defined terms used in these Terms of Service are set out in Clause 16 (Definitions) below.

   3. If you apply for an Account for Tik FX services, you will be bound by the terms and conditions in these Terms of Service and Tranglo Privacy Policy. Before you do so, please read them carefully. If you do not understand any of the terms and conditions, please contact us at tik_operation@tranglo.com.

2. TIK FX APP AND ACCOUNT REGISTRATION
   1. Tik FX App

      1. To use Tik FX services, you are required to download Tik FX App from App Store (https://play.google.com/store/apps/details?id=com.tikfx.live) on your mobile device.

      2. You are responsible to ensure that your mobile device has the compatible hardware, software (at least Android 7.0 version recommended and sometimes required) and internet access.

      3. Tranglo may update Tik FX App from time to time. Depending on the update, you may not be able to use Tik FX App and Tik FX services until you have downloaded the latest version of Tik FX App.

   2. Account Registration

      1. You must be 18 years or older to use Tik FX services.

      2. To use and access Tik FX services, you must first register for an Account on Tik FX App.

      3. You may only open one (1) Account and your mobile number will be linked to your Account. If your mobile number is rejected during Account registration, you may contact our Customer Support, details of which are set out in Clause 11.1.

      4. Tranglo reserves the right to reject your registration or close the Account without stating any reason.

   3. KYC Verification

      1. You will be able to enjoy full access of the Account and Tik FX services upon successful completion of know-your-customer (“KYC”) verification via Singpass.

      2. To complete KYC verification, you are required to log in into your Singpass account at https://www.singpass.gov.sg/home/ui/login

      3. You will ensure that all information and document disclosed and/or submitted to us (or Singpass) are complete and accurate. Where there is any change to such information and document after KYC verification process, you must notify us in writing immediately together with supporting documents (if any).

      4. If we require additional information or document to complete KYC verification or relating to your use of Tik FX services, you agree to provide us with the required information or document as soon as possible. You will not be able to use Tik FX services until we have reviewed and approved your application.

3. TIK FX SERVICES

   1. Upon approval by Tranglo, you may use Tik FX services to initiate Instruction to perform cross-border payment to Beneficiary outside of Singapore.

   2. Instruction

      1. You may initiate your Instruction via the Platform and we will let you know the applicable exchange rate and the Fees before you confirm your Instruction.

      2. You are responsible to ensure all details in your Instruction are complete, accurate and correct; and we shall be entitled to rely on such Instruction.

      3. We may but we are not obligated to verify the completeness, accuracy and correctness of the details in your Instructions. If any detail in the Instruction turns out to be incomplete, inaccurate or incorrect, we may reject or cancel your Instruction and we shall not be liable for any claims, losses and/or damages which you or any third party including Beneficiary may incur or suffer.

      4. Payment of Transaction Amount and Fees

         1. We will only process your Instruction once we have received the relevant Transaction amount and Fees.

         2. You may pay us the Transaction amount and Fees with the following method:

            Payment Method	Online Banking	Tikwallet	AXS kiosk machine
            Transaction Amount Transfer Charges	Subject to eNets charges	No charges	Subject to AXS charges (if any)
            Duration to transfer Transaction amount after Instruction is initiated	Instantaneous	Instantaneous	Within 4 hours

         3. To make payments using Tikwallet:

            i-i. You must first activate your Tikwallet. You may do so by providing us with your Singapore bank account number, and where necessary, any additional information or documentations that we require from you.

            i-ii. You must maintain sufficient funds inside your Tikwallet account to make payment for the Transaction amount and Fees.

            i-iii. If you have insufficient funds in your Tikwallet to cover your Transaction amount and Fees, you will not be able to use Tikwallet to make payment.

         4. The payment of Transaction amount and Fees must be made from your own bank account. We may reject any funds transferred from third party and cancel your Instruction; and you will have to bear any banking charges for the refund of such funds.

         5. If you are unable to pay or transfer the Transaction amount and Fees to us, please contact your bank or AXS directly for assistance.

      5. Once we have received Transaction amount and Fees, we shall process your Instruction in accordance with the terms and conditions of these Terms of Service.

      6. Stop or Cancel Transaction is not permitted. You understand that once you have initiated an Instruction and transferred the Transaction amount and Fees to us and the Transaction status has been updated to processing, you may not be able to stop or cancel the Transaction. You also understand that we do not have any control over the duration it may take for the Beneficiary’s bank or payment service provider to credit and make available Transaction amount to the Beneficiary.

      7. Receipt. You may download the receipt for completed Transaction from the Platform for safekeeping and record.

      8. Transaction Status. You may view and monitor the status of all Transactions processed within the last ninety (90) days on the Platform.

      9. Statement

         1. You may generate Transaction statement for all Transactions processed within the last ninety (90) days via the Platform.

         2. If you notice any discrepancy or inaccuracy in the Transaction statement due to any error, exception, dispute or unauthorized transaction, you should notify us in writing immediately or contact our customer support for assistance.

         3. A Transaction is final, conclusive and cannot be disputed if you do not submit a notification, according to Clause 3.2.i.ii above, with us within ninety (90) days from the date of the Transaction.

      10. Transaction Limit

          1. We have the right to impose limit on the Transaction amount, either on a per transaction or aggregated basis.

          2. We will notify you the Transaction limit and/or display the limit on the Platform when you initiate an Instruction on the Platform. If you have exceeded the limit, you will not be able to initiate any Instruction.

   3. Transaction

      1. You are responsible for all Transactions performed on your Account and you shall bear all losses we incur if we have acted in accordance with your Instructions except when such losses are due to our gross negligence, fraud or wilful default.

      2. Failure of Transaction

         1. Your Transaction may fail due to several reasons, including when information provided in your Instruction is incomplete or the Transaction is rejected by Beneficiary bank.

         2. Fees to be deducted.  failure of Transaction is due to your mistake or error (for example, incorrect Beneficiary details), we will charge you Fees in accordance with Clause 4.

         3. Retry Transaction or Refund. If your Transaction fails, you may retry your Transaction or request for refund of your Transaction amount. You may only retry the failed Transaction once, after which you can only request for refund and initiate a new similar Instruction. For the avoidance of doubt, the latest exchange rate will apply to the retried Transaction.

      3. Cancelled Transactions

         1. Your Transaction may be cancelled due to several reasons, including due to your failure to transfer the Transaction amount and Fees after initiation of Instruction according to Clause 3.2.d (Payment of Transaction Amount and Fees) above.

         2. If your Transaction is cancelled, you may initiate a new similar Instruction on the Platform.

         3. If your Transaction is cancelled due to our failure, we will refund the Transaction amount and Fess to you and the refund process shall not exceed seven (7) days from the date of cancellation.
      4. Refund of Transaction Amount and/or Fees

         1. You may request for refund of Transaction amount and/or Fees to either your own bank account or to your Tikwallet.

            If you request a refund to your bank account	• Please provide us your bank account details. • Refund to a third party’s bank account is not permitted. • Bank charges or processing fees may apply.
            If you request a refund to your Tikwallet	• Please choose your Tikwallet account during refund process. • Processing fees may apply.

         2. If your request for refund is approved by us, the refund of Transaction amount and/or Fees will be completed no more than seven (7) days from the date of the refund request is approved.

         3. If your request for refund is rejected, you may re-initiate request for refund or you may contact our Customer Support for assistance.

         4. If you failed to initiate request for refund in accordance with Clause 4.3 (Maintenance Fee), we have the right to charge Maintenance Fee.

   4. Dealings with Beneficiary

      Save for payment of Transaction amount to Beneficiary according to your Instruction, you understand that we do not have any relationship or dealings with any Beneficiary in respect of Transactions initiated via your Account. You are therefore responsible to resolve any dispute you may have with any Beneficiary directly.

   5. Access and Use of the Account, the Platform and Tik FX Services
      1. You must:
         1. use the Account, the Platform and Tik FX services in a lawful manner and in accordance with these Terms of Service;
         2. not use or make available Tik FX services to any person for any Prohibited Activities or any act or conduct that is illegal, malicious and/or fraudulent;
         3. ensure that the access and use of the Account and the Platform do not and will not violate any laws or regulations applicable to both you and Tranglo;
         4. provide any and all information or document (including but not limited to information or document related to you, the Beneficiary and the Transaction) as we may request for us to conduct due diligence and ensure compliance with applicable laws and regulations related to the Account, the Platform and Tik FX services; and
         5. maintain valid and up-to-date identification document on the Platform and if the validity period of your identification document expires or is expiring, you will update us in writing immediately.
      2. You must not, and must not allow any person to:
         1. access or attempt to access the Account and/or the Platform;
         2. copy, reproduce, republish, distribute any data or information relating to Tik FX services;
         3. reverse engineer or attempt to reverse engineer the Platform; work around any of the technically limitations of the Platform or enable functionality that is disabled or prohibited; and
         4. perform or attempt to perform any act or conduct that may interfere with normal operation of the Account, the Platform and/or Tik FX services.
      3. Security and Confidentiality of Account Information

         1. You are responsible to ensure the security and confidentiality of your Account information, including your login details and passwords at all times. You agree that you will not disclose your Account information or share access to the Account and/or the Platform with any other third party or unauthorised person without our prior written consent.

         2. If you become aware of any unauthorised access or use of your Account, you must report it to us immediately via email at tik_operation@tranglo.com or by contact us at our business address. Once we have verified your report, we shall suspend or block any access and use of the Platform and/or the Account.

      4. Upon occurrence of any of the following event:
         1. if it is found that you or the Beneficiary is a match on any sanction lists and/or in breach of any regulations and/or law;
         2. if there is any suspicious activity or Transaction related to your use of TikFX services;
         3. where an investigation is conducted by any regulatory authority on us relating to your access and use of the Platform and/or the Account or the Transaction;
         4. if any information and/or document you provided turns out to be false, incorrect or incomplete; or
         5. where it is required to ensure our compliance with any regulations, law, risk management processes and/or anti money laundering ("AML”) / counter financing terrorism (“CFT”) requirements,
         
         we may, with or without prior notice, take any of the following actions:
         6. terminate, suspend, freeze or limit your access and use of the Platform and/or the Account;
         7. suspend, freeze or limit your ability to transfer, use and/or withdraw any funds from the Account;
         8. where it is required by any regulations and/or laws, forfeit or seize any or all the funds the Account; and/or
         9. withhold any or all of the funds in the Account for a period of time reasonably needed to protect against any risk of liability to us or a third party,
         
         

         and in such instance, we will not be liable for any loss or damages suffered or incurred by any person as a result of such termination, suspension and/or freezing.

   6. Account Safeguard

      1. Where applicable, Tranglo as a licensed entity is required under applicable laws and regulations having jurisdiction over it to safeguard the money received from you (such money shall be known as “relevant money” and shall have the same meaning prescribed to it per such applicable laws and regulations).

      2. The relevant money received from you shall be safeguarded in accordance with the relevant regulatory safeguarding requirements. To the maximum extent permitted by law, you acknowledge and accept that the relevant money may be treated in the following manner:
         1. Tranglo may safeguard the relevant money by way of an undertaking, guarantee and/or by depositing the relevant money into a trust account maintained with a safeguarding institution;
         2. where applicable, the relevant money may be commingled with other customer’s relevant money and you accept there may be potential risks associated with such commingling;
         3. in the event the safeguarding institution mentioned in Clause 3.6.b.i above is insolvent, there is a risk you may not be able to recover the relevant money; and/or
         4. any such manner to comply with the applicable laws and regulations.

4. FEES

   1. Fees. We will charge you fees for each Transaction initiated via the Platform (“Fees” and they shall include any applicable Taxes). The details of the Fees will be published on the Platform as well as before you initiate any Transaction.

   2. No Deduction or Withholdings. All payments made by you under these Terms of Service shall be paid free of any restriction or condition, free and clear of and without any deduction or withholding on account of any Taxes or bank charges or set-off, counterclaim, or any other reason whatsoever. If you are required by law or otherwise to make any deduction or withhold such amount, then you must increase the relevant payment as necessary to ensure that we receive an amount equal to the amount we would have received had no such deduction or withholding been made.

   3. Maintenance Fee

      1. If your Transaction fails, you are required to request for refund in accordance with Clause 3.3.d (Refund of Transaction Amount and/or Fees) as soon as possible.
      2. We will issue two (2) reminders via short messaging service (SMS):
         1. First reminder, on seven (7) days after the Transaction failure;
         2. Second reminder, seven (7) days after the first reminder.
      3. If you failed to request for a refund within the same month of the second reminder, we will charge a maintenance fee of SGD 30 per month (“Maintenance Fee”) and the Maintenance Fee shall be deducted from the failed Transaction amount and/or Fees.

5. TAXES

   1. It is your responsibility to determine whether and to what extent any Taxes apply to the Transactions conducted through Tik FX services and to withhold, report, collect and remit the correct amount of Taxes to such tax authority having jurisdiction over you.

   2. You acknowledge that the payment of funds under Tik FX services is a cross-border payment service and it may be subject to obligations under different tax jurisdiction. As such, you agree that you will bear any additional Taxes which may be imposed on Tik FX services rendered to you, if any.

6. PROTECTION OF PERSONAL DATA PROTECTION AND CONFIDENTIAL INFORMATION

   1. In respect of any personally identifying information you have shared with us, including any information relating to Beneficiary (collectively, “Personal Data”) for the purpose of Tik FX services, you:
      1. acknowledge that you have read and you agree that the Personal Data will be processed in accordance with Tranglo Privacy Policy;
      2. have obtained the necessary consent and authorisation from the individual whose Personal Data are shared with us; and

      we shall collect, use, process, retain and safeguard such Personal Data in accordance with data protection laws and Tranglo Privacy Policy.

   2. To protect the Personal Data and Confidential Information relating to Tik FX services, we shall maintain, implement technical and organisational security measures in accordance with industry standards to prevent unauthorised access, disclosure, loss, destruction or alteration to the Personal Data and Confidential Information.

   3. You understand that we may disclose your Personal Data and Confidential Information:
      1. to our and our affiliates’ employees, officers, directors, professional advisors, consultants, auditors, partners and agents who need to have access to such Confidential Information and Personal Data for the purpose of these Terms of Service; and

      2. where disclosure is required by any rule, regulation or law; or any order or direction of any court of competent jurisdiction, governmental or regulatory authority.

7. LICENCE; INTELLECTUAL PROPERTY RIGHTS

   1. Licence to Access and Use the Platform. Although you are permitted to access and use the Platform for the purpose of Tik FX services, we retain all rights, titles, and interests in and to the Platform, including all software included in and used to provide the Platform and all IP Rights (as defined below) reproduced through the Platform.

   2. Ownership of IP Rights. All trade names, trademarks, service marks, slogans, logos, patents, copyrights, software, business processes, inventions, trade secrets and other present and future similar rights, in whatever media, whether registered or unregistered (“IP Rights”) in relation to Tik FX services, are the sole and exclusive property of us or our affiliates. You may not use any such IP Rights in advertising, publicity or in any commercial manner without our prior written consent.

   3. For avoidance doubt, your right to use Tik FX services and/or access and use the Platform do not grant you:
      1. any right to reproduce, modify, distribute or publicly display or perform the software in the Platform; or

      2. any other right to our or our affiliates’ IP Rights not specifically set out in these Terms of Service.

8. AS-IS BASIS AND NO WARRANTY

   1. You acknowledge and agree that Tik FX services:
      1. is provided on an “as-is” and “as-available” basis, and to the maximum extent permitted under applicable law, all representations, warranties, conditions and other terms implied by statute, common law or otherwise in respect of Tik FX services (including but not limited to, the implied conditions, warranties or terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care) are excluded from these Terms of Service;
      2. may be subject to limitations, delays, and other issues inherent in the use of the internet and electronic communications including but not limited to the device (if any) used by you or the third-party provider being faulty, not connected, out of range, switched off or not functioning; and

      3. may have temporary interruptions in its service due to failure beyond our control including but not limited to, the failure of interconnecting operating systems, computer viruses, and forces of nature, labour disputes, pandemics and armed conflicts.

9. INDEMNITY AND LIMITATION OF LIABILITY

   1. Indemnity. In consideration of us providing you Tik FX services, you agree to indemnify us and/or hold us harmless from any and all liabilities, costs, expenses, losses and damages (including any reasonable professional costs and expenses calculated on a full indemnity basis) we may suffer, arising out of or in connection with:
      1. your misuse of the Account, the Platform and/or Tik FX services;
      2. all claims and demands that we may receive from any Beneficiary for execution, non-execution or delay in execution of your Instruction;
      3. your breach of any of the provisions in these Terms of Service or any applicable law or regulations; and

      4. your violation of any rights of any Beneficiary and/or third party, including but not limited to, intellectual property rights.

   2. Limitation of Liability

      1. Our liability to you is limited to your use of Tik FX services only. We shall not be liable, obligated or be responsible for any dispute between you and the Beneficiaries and/or any other third party. You shall resolve such disputes directly with the relevant persons.

      2. Our liability to you in relation to Tik FX services shall be limited to the aggregate Transaction amount we have processed within the last six (6) months.

10. FORCE MAJEURE

    1. We shall not be in breach of these Terms of Service nor liable for any delay or failure in performing any of its obligations under these Terms of Service if such delay or failure result from any means any circumstance not within our reasonable control (“Force Majeure Event”), including:
       1. any acts of God, flood, drought, earthquake or any natural disaster;
       2. act of government mandated cessation or suspension of business or operations due to any epidemic, pandemic or viral outbreak;
       3. government declared state of emergency, war or warlike hostilities, civil commissions, riots, blockades, embargoes, sabotage, strikes or lockouts; or

       4. interruption or failure of utility service.

    2. If we are affected by the Force Majeure Event, we may suspend the access and use of the Account, Platform and/or Tik FX services for such duration of Force Majeure Event.

11. CUSTOMER SUPPORT AND COMPLAINTS

    1. If you have any question or complaint regarding Tik FX services, you can reach out to our Customer Support for assistance by:
       1. calling us at +6019-472 7633 or +603 2241 4188
       2. messaging us via WhatsApp: +6019-472 7633

       from 9.30am to 6.30 pm on Monday to Friday on Business Day.

       Alternatively, you may send us an email at tik_operation@tranglo.com or reach out to us via live chat on the Platform at any time.

    2. If you believe there is a breach of any laws or regulations, you may report the breach to Monetary Authority of Singapore (MAS).

12. GOVERNING LAW AND DISPUTE RESOLUTION

    1. Governing Law. These Terms of Service shall be governed by and construed in accordance with the laws of Singapore.

    2. Dispute Resolution. Any dispute shall first be resolved in accordance with Clause 11 (Customer Support and Complaints). If the dispute cannot be resolved, it shall be finally resolved in Singaporean court.

13. TERM AND TERMINATION

    1. Term. These Terms of Service are effective on the date you first access the Platform to apply for an Account for Tik FX services and it will continue until terminated by either Party in accordance with the provisions in these Terms of Service.

    2. Termination by You

       1. You may terminate Tik FX services or delete your Account at any time by following the steps provided by us on our Platform.

       2. Before closure or deletion of your Account, you may be subject to additional checks by us. We will contact you if further documents and/or information are required from you.

       3. Your Account deletion will be processed within fourteen (14) days if you have fulfilled all pending obligations, such as outstanding payments, completion of any required verification and submission of necessary documents. You will receive a confirmation on your Account deletion once the process is completed.
       4. Your termination of Tik FX services will not affect any existing rights and/or claims that we may have against you on or before termination, and the termination will not relieve you from fulfilling your obligations that accrued before the termination.
       5. Upon termination, all licence and rights granted to you will be revoked immediately and you:
          1. may not use Tik FX services any longer; and
          2. settle all unpaid amount due to us (if any).

    3. Termination by Us

       1. We may, at any time, without any reason whatsoever terminate your access to Tik FX services by giving you not less than sixty (60) days’ notice. Such termination will, to the extent practicable, not affect Transaction received by us before your receipt of our notice to terminate.

       2. In addition to the above, we may by immediate notice, terminate or suspend your use of Tik FX services and/or close the Account immediately and without liability to you if:
          1. there has been no Transaction for a continuous period of at least twelve (12) months;
          2. you have violated any provisions in these Terms of Service, including provision of misleading or false information and/or document;
          3. you have bankruptcy proceeding against you;
          4. it is required by any laws or regulations and/or pursuant to any order or request by any governmental or regulatory authority;
          5. it is discovered that you are involved, directly or indirectly, in any Prohibited Activities or such act or conduct that we deem as illegal, malicious and/or fraudulent;

          6. you fail to provide the requested information and/or document necessary for us to conduct due diligence for the purpose of complying with risk management processes and AML and CFT requirements.

    4. We may, at our discretion, require you to provide additional information and/or document from you in order to process the termination and Account closure. It is in your own best interest to cooperate with us to ensure the termination and Account closure process proceed smoothly.

14. RIGHT TO AMEND

    1. We have the right to amend and/or add to the terms and conditions in these Terms of Service at any time by giving you at least twenty-one (21) days’ prior notice through the Platform or any other medium available to you.

    2. Notwithstanding Clause 14.1, we may amend and/or add to the terms and conditions in these Terms of Service without advance notice to you if an immediate amendment and/or addition is required; or where it is impracticable for us to give such advance notice due to change of any rule, regulation or law and/or pursuant to any order or direction by any governmental or regulatory authority.

    3. You are responsible to review any amendment and/or addition to these Terms of Service. Your continued use of Tik FX services on or after the effective date such amendment and/or addition shall be deemed your acceptance of the revised terms.

    4. If, however, you disagree with such amendment and/or addition to these Terms of Service, you may terminate or discontinue the use of Tik FX services in accordance with Clause 13.2 (Termination by You) above.

15. MISCELLANEOUS

    1. Assignment, Transfer and Novation. You may not assign, transfer and/or novate your Account, rights and obligations under these Terms of Service to another person or entity without our prior written consent.

    2. Severability. If any provision in these Terms of Service is deemed to be illegal, invalid or unenforceable under any applicable law or otherwise, it shall, to the extent required by such law, be removed and severed from these Terms of Service and rendered ineffective so far as is possible without affecting the legality, validity and enforceability of the remaining provisions.

    3. Waiver of Rights. Our failure at any time to require performance of any of the provisions in these Terms of Service shall not constitute as a waiver of our rights under such provisions nor shall it operate as a waiver of any subsequent breach of such provisions.

    4. No Third-Party Rights. No third party shall have any rights under the laws of Singapore to enforce or enjoy the benefit of any provision in these Terms of Service entered between you and us.

16. Definitions

    Account	means an account registered and opened by you for the purpose of using Tik FX services.
    AXS kiosk machine	means kiosk machine offered by AXS InfoComm Pte Ltd (AXS) around Singapore. Locations of such machine can be found here.
    Beneficiary	means any person or legal entity you identify in the Instruction to receive funds via Tik FX services.
    Business Day	means any calendar day between Monday to Friday, except for public holidays in Kuala Lumpur, Malaysia, Singapore and such other period as we may notify you from time to time.
    Confidential Information	means any information, whether in written or electronic format, oral or otherwise, and whether or not stated as ‘Confidential’ and this: includes any Transaction information, Personal Data and information of any kind which are disclosed by you or us to each other in connection with Tik FX services; and excludes information that: is explicitly approved for release by written authorisation. is in the public domain other than as a result of a breach by you or us. was known to you or us prior to the disclosure to each other. was lawfully obtained by without breach of these Terms of Service. is independently developed without any reference to the Confidential Information.
    day	means a calendar day between Monday to Sunday unless expressly stated to be a Business Day.
    Instruction	means any order or instruction issued by you to Tranglo in relation to Tik FX services.
    Maintenance Fee	refers to the meaning as set out in Clause 4.3.c.
    Personal Data	refers to the meaning as set out in Clause 6.1.
    Platform	means Tik FX website (www.tikfx.com) or Tik FX App where Tik FX services are made available for your access and use.
    Prohibited Activities	include any of the following activities: Selling or involved in any illegal activities involving: Drugs, medical marijuana, cannabis seeds, drug paraphernalia; Illegal substances and products; Human organs and weapons; Counterfeit products and replicas; Unauthorized copyright media and software; Merchants involved with bestiality, rape, hate, violence, or incest; Child abuse imagery and child pornography; Jail breaker equipment and software; Copyright unlocking devices; Illegal services; Online gambling or internet gambling, including but not limited to poker, casino and sport betting; Offering Pyramid Schemes, unregulated e-money and foreign exchange beneficiaries, get rich quick schemes and/or High-Yield investment programs (except for legitimate multi-level marketing businesses); Crypto exchange/wallet/schemes that do not fully verify the identity of all parties involved and do not allow Tranglo full visibility and access to information relating to the entire transaction associated with a product and/or service; and Pseudo pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
    Tik FX services	means payment services we offer to you via the Platform whereby you may use the Account and/or the Platform to perform cross-border payment to Beneficiary and such services also include all other features made available via the Platform.
    Transaction	means the payment of funds to Beneficiary through Tik FX services.
    Taxes	means any taxes, fees and other charges imposed by any governmental authority including any value added tax, goods and service tax, sales and services tax.
    Tranglo, we, us or our	means Tranglo Pte Ltd (Company Registration No. 201618103C)
    Tikwallet	means the virtual wallet held with Tranglo under the Tik FX Services usage which is able to store funds for User to utilise to make payments for Transaction and Fees.
    you, your or User	means any person that uses Tik FX services.